We strive to give you our very best in order to make your experience with us the very best. We have certain policies to benefit you and our service providers. We know you will have a pleasant experience with us as we want to be your favorite Salon and Spa.

How Can We Improve?

We want to give our customers as much attention and comfort as we can, as well as provide them with the best service possible. Please feel free to communicate with our staff if you have any questions or suggestions on how we can make your experience at Metro better in any way. You can email us at Metrothespa@gmail.com

Late Policy

In order to best serve you, we ask that you arrive at least 15 minutes early to your appointment. For new spa guests, you will have a first time form to fill out prior to the beginning of your service. Arriving late will limit the time of your service; which may reduce effectiveness and enjoyment of the service.

Cancellation Policy

We require credit card number for new guest appointments, Spa packages or group parties. As a courtesy to our service providers a minimum 24 hours cancellation notice is required for appointments, 48 hours for any Spa package reservations, multiple services(3 or more), or party of 3 or more people, and 1 week cancellation notice for group party of 6 or more guests. All late cancellations and no-shows will be charged  50% price. Existing clients who no call /no show scheduled appointments will be required to prepay for future services.

Payment

We accept most major credit cards, personal checks or cash. Returned checks will be charged a service fee. Prices are subject to change at any time.

Gratuities

At your discretion, gratuities are graciously accepted since they are not included in our service prices.

Return Policy

Should a need arise to exchange a product we ask that you bring the product back within 30 days with more than 50% of the product remaining. A product exchange or store credit will be made available.

Spa Etiquette

 As a courtesy to our guest receiving services, please turn your cell phones off before entering the spa area and please maintain a quiet level of conversation.

Kids & Babies

“Children must be attended by another adult (who is not receiving services) at all times”

Gift Certificates

Our Gift Certificates are available for any service, package or product and are refundable with a 5% return fee. If you lost your Gift Certificate, we can look it up in our system Your certificate does have an expiration date. Should there be a price increase after your certificate was issued, you will not be responsible for the difference as long as you are redeeming the certificate within 12 months of the issue date. If you wish to purchase your certificate on line, please click here.

Guest Illness

For the safety and health of our staff and our other guests we ask that you reschedule your service if you are ill and are possibly contagious. Our staff will refuse service if there are signs of sickness.

Professional interaction with our staff

Any attempts to contact our staff outside of Metro the Spa and salon will result in an immediate ban from our spa and salon. It is  unacceptable to ask our staff for services outside of our place of business or to contact them through social media, other internet means, phone, or in person.  Also inappropriate requests during services will result in an instant ban.

Lost Items

We regretfully can not be responsible for any loss, theft or accidental damage to your personal belongings. However we will do our best to return belongings that have been left.

POLICIES